Event Rental FAQs
Your Event Questions, Crystal Clear
Planning an event comes with plenty of questions, and we’re here to make it easy. From rental details to setup logistics, find all the answers you need—Crystal clear!
General Services
Weddings, corporate events, intimate events, birthday parties, and so much more!
Our team will deliver and pick up rental items for your event. We will also set up and breakdown rental items if needed.
We serve central Florida and the surrounding areas.
Yes, most of our inventory can be utilized inside or outside (depending on the weather).
Booking and Payments
We recommend booking 6-9 months out from your event date.
Upon virtually signing the contract, a 50% retainer is required to fully secure your booking.
Final payments are due 20 days before the event date.
Clients have up to 30 days before the event to make changes to their contract & lock in your guest count, however we do not guarantee the availability of all inventory items unless already on a signed contract.
Customization and Design
Yes! The majority of our inventory is customizable in terms of color & style, we have foundational pieces that can be transformed to fit most themes. We also have themed, all-inclusive packages for certain themes.
Our artificial floral arrangements are offered within the packages as well as a la carte.
We also partner with a local florist if you are looking to incorporate live florals instead of artificial, which we can handle directly for you in your quote.
Artificial! This prevents wilting throughout the event day from the Florida heat. If you need real flowers we can help with that as well!
We have done a multitude of events of all different themes and love to bring the client's specific vision to life! Contact us to learn more.
Design consultations are conducted via phone once we have discussed your budget & vision! If needed, we can also schedule on-site sessions at our studio in Apopka, FL on designated days.
During the call, clients can expect a lot of questions and should be prepared to select the specific decor items for their event with the aid of one of our experienced designers.
After the call, the client will receive a quote with the items discussed during the call for review.
Showroom and Rentals
Currently, design consultations are conducted in two ways.
1.) Via phone call with one of our experienced designers. Post consultation the client will receive photos of the items selected.
2.) In person at our design studio in Apopka, FL on designated days of the week.
Yes, we have a la carte items but our minimum order starts at $300.
Setup and Logistics
Typically our team requires 3 hours to set up, if the setup window is less than 3 hours the client is subject to additional charges as we would need to provide additional staff.
- Our team will deliver, set up, and breakdown all items rented from us based on the times given at the 30-day check-in. If the client extends the event time less than a week prior to the event date, they are subject to additional charges.
- If the client would like us to set up the decor that they will be providing, they are able to hire a decor team member specifically to set up & break down any client provided decor on the event day.
Policies and Responsibilities
All retainers are non-refundable. If the event date is rescheduled from the original contracted date, we can accommodate this change as long as our staff & inventory is available (adjustments in rentals may need to change depending on other events already booked for that day).
The damage waiver will typically cover any lost or damaged items. However, if there is a significant amount of inventory missing or damaged, the client is subject to additional charges post-event.