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Frequently ASKED QUESTIONS
If you are not sure what you are looking for, let us guide you! We offer complimentary 1-hour centerpiece décor consolations alongside one of our experienced designers. During your design session you will hand select the pieces that will make your table décor everything you dreamed of.
Venue & Décor Set Up
Set-Up & Delivery
Delivery and pick up are required services that are charged based on your event location. Pick up is arranged with your venue the following morning. Your event Manager or Planner will receive a packing list for décor storage. All items should be ready in a single location, secured, protected from the elements, and ready for pick up.
We offer set up & décor breakdown as an additional service to ensures our team re-create your exact replica from your design session and packs up at the end of the night.
Contact us for more details regarding this service.
How do I Reserve my event date?
To make a reservation a 50% deposit of the total charges is due along with a nonrefundable 10% damage waiver. The remaining balance is due 2 weeks prior to the event date. At this time, we will finalize quantities.
Can I make changes to my order?
Yes! Changes to your order can be made up until to 2 weeks prior to your event.
Can I move my décor?
Rental items such as large structures, arches, and backdrops will be placed in their desired location by the Crystal team, therefore, it cannot be moved.
Damaged, Broken, or Missing Rental Items
The customer is responsible for the decor during their rental period. Decor is to be secured protected from the weather when not in use. The damage waiver does not cover lost or negligence. In the event an item is severely damaged or not returned will incur a replacement charge.